24h Emergency: +49 (0) 5521 860 1111


Accidents happen and no-one is an exception. What is decisive is that you, as a PEMA customer, select the right procedure in case of damage.

Please note:
In case of damage, you are obliged to notify PEMA within 48 hours.
If you fail to comply with this, you endanger your protection according to the agreed indemnifications!


Notification of the consequences of breaches of information and notification obligations in case of insurance claims:

Due to your contractual agreements, in case of an insurance claim you must provide us with all details which are necessary to clarify the circumstances (so-called obligation to provide information) or to establish the insurance claim or the extent of our obligation for payment.

If you maliciously or deliberately breach your obligation for information or notification, we shall be released from the obligation for payment.

However, if you breach one of these conditions due to gross negligence, we may reduce our payment in proportion to the severity of your responsibility. There will be no reduction if you prove that the matter was not due to gross negligence.

Do you have questions or would you like a personal consultation? Feel free to contact us! We look forward to your inquiry.